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Customer Support
Your overall satisfaction is our first priority. If you have any questions, complaints, or suggestions on how we can serve you better, please contact our Customer Service Department. For a complete review of our Terms and Conditions of sale, please click here
INTERNATIONAL ORDERS
Orders for locations outside the 48 contiguous states and most parts of Canada are dealt with on an individual basis. If you are an international customer, you may place your order by sending an e-mail to the Sales Department , and we will contact you with cost and estimated shipping charges prior to shipping.
SHIPPING & HANDLING
Most orders are shipped via UPS ground to the 48 contiguous states and most parts of Canada. Please allow appropriate delivery time (for orders to Hawaii, Alaska and Puerto Rico, please see “International Orders”). All orders received are acknowledged via e-mail, with expected shipping date and prices. When orders are shipped, we will send you a notification via e-mail. If the order is shipped via UPS, the notification will include a tracking number.
BULK ORDERS / PURCHASE ORDER AGREEMENTS
Customers who would like to establish corporate accounts (30 days terms, place blanket orders, or negotiate annual purchasing agreements) are encouraged to contact our Sales Department to make specific arrangements. Credit check, minimum order quantities and other conditions may apply.
RETURNS
All returns will require our written authorization. Please contact Customer Support for RMA number. Items returned without an RMA number will be returned to Buyer. Items must be returned freight prepaid, in original containers and in full lots only, within 30 days of receipt. Returned items that are not defective will be subjected to our inspection before acceptance and a 20% restocking charge. | 
